Episode 66 – The Exceptional Patient Experience with Valerie Kendrick

Jan 30, 2020

“It’s not just for new patients that we roll out the red carpet, we have to make sure every single patient has a great experience,” says Valerie Kendrick, a Business Success Coach at Productive Dentist Academy. Catch the latest episode now where we discuss:

• Why it’s important to treat every patient like royalty
• How culture plays into the patient experience
• The role of patient courage
• Giving patients the benefit of the doubt